Terms & Conditions

Glocal Austria operates as an intermediary platform connecting travelers with verified local service providers across Austria. These Terms & Conditions govern your use of our website and services. By accessing or using glocalaustria.com, you agree to be bound by these terms.

Last Updated: January 2026

1. Platform Role & Service Agreements

1.1 Intermediary Status

Glocal Austria functions exclusively as an aggregator and booking intermediary. We do not directly provide car rental services, travel insurance, eSIM products, flight tickets, or hotel accommodations. We facilitate connections between international travelers and licensed Austrian service providers.

1.2 Direct Contractual Relationships

All service agreements—including car rental contracts, insurance policies, eSIM subscriptions, flight bookings, and hotel reservations—are concluded directly between you (the customer) and the respective service provider. Glocal Austria is not a party to these contracts and assumes no liability for their performance or breach.

1.3 Provider Selection

We work exclusively with verified, licensed service providers operating legally within Austria. However, you remain responsible for verifying that any provider meets your specific requirements before completing a booking.

2. Use of Our Platform

2.1 Eligibility

You must be at least 18 years old to use our booking services. For car rental services specifically, age requirements may be higher depending on provider policies (typically 21-25 years minimum). You must possess a valid driver's license recognized in Austria for car rental bookings.

2.2 Accurate Information

You agree to provide accurate, current, and complete information during the booking process. Inaccurate information may result in service denial by providers, and you will be responsible for any resulting fees or losses.

2.3 Prohibited Uses

You may not use our platform to:

• Make fraudulent or speculative bookings
• Violate any applicable Austrian or international laws
• Interfere with or disrupt our platform's operation
• Collect data about other users without authorization
• Impersonate another person or entity
• Use automated systems to access our services without permission

3. Car Rental Services

3.1 Booking Through LocalRent Widget

Car rental bookings in Vienna and Salzburg are processed through our integrated LocalRent booking widget. When you complete a booking through this widget, you enter into a direct contract with the selected car rental provider, not with Glocal Austria.

3.2 Rental Terms

Each rental agreement is governed by the specific terms and conditions of the provider you select. These typically include:

• Driver age and license requirements
• Insurance coverage options and limitations
• Fuel policies and mileage restrictions
• Additional driver fees and cross-border travel rules
• Damage liability and deposit requirements
• Late return penalties and extension procedures

You must review and accept the provider's complete terms before finalizing your booking. These terms supersede any general information displayed on our platform.

3.3 Vehicle Condition & Returns

Always inspect the vehicle thoroughly before leaving the rental location and document any pre-existing damage. Failure to do so may result in liability for damage you did not cause. Return vehicles on time and in the agreed condition to avoid additional charges.

4. Travel eSIM Services

4.1 Third-Party Provider

eSIM products are provided by our partner YeSim through an affiliate arrangement. When you click through to purchase an eSIM, you will be directed to the provider's website where their terms of service apply.

4.2 Compatibility & Activation

You are responsible for verifying that your device is eSIM-compatible before purchase. Glocal Austria provides general guidance but cannot guarantee compatibility with all devices. Activation instructions are provided by the eSIM provider.

4.3 Data Plans & Coverage

Coverage areas, data allowances, and validity periods are determined by the eSIM provider. Network performance may vary based on location and provider partnerships. Check specific plan details during the booking process.

5. Travel Insurance

5.1 Insurance Provider Relationship

Travel insurance policies are underwritten and administered by our partner Ekta Traveling through an affiliate arrangement. Glocal Austria does not underwrite, administer, or process insurance claims.

5.2 Policy Coverage

Coverage details, exclusions, claim procedures, and policy limits are defined by the insurance provider. You must read the complete policy documentation before purchase. Key areas typically covered include:

• Trip cancellation and interruption
• Medical emergencies and evacuation
• Lost or delayed baggage
• Travel delays and missed connections

5.3 Claims Process

All claims must be filed directly with the insurance provider according to their procedures. Glocal Austria cannot intervene in claims processing or dispute resolution.

6. Flight & Hotel Bookings

6.1 Search & Booking Tools

Flight and hotel search results are powered by Travelpayouts widgets. These tools aggregate options from multiple providers to help you find and compare services.

6.2 Price Accuracy

Prices displayed in search results are indicative and subject to change until booking confirmation. Final prices, including all taxes and fees, are determined by the airline, hotel, or booking platform during the checkout process.

6.3 Booking Conditions

Each flight and hotel booking is subject to the terms and conditions of the respective airline, hotel, or booking platform. These may include:

• Cancellation and modification policies
• Check-in and baggage requirements
• Hotel amenity availability and charges
• Payment and refund procedures

7. Pricing & Payment

7.1 Transparent Pricing

We strive to display accurate pricing information throughout our platform. However, final prices are always determined by the service provider at the time of booking confirmation.

7.2 Currency & Conversion

Prices may be displayed in multiple currencies for convenience. Exchange rates are approximate and may differ from rates applied by your payment provider or bank.

7.3 Payment Processing

Payments are processed directly by service providers or their designated payment processors. Glocal Austria does not store or process payment information. You agree to provide valid payment details and authorize charges as required.

7.4 Service Fees

Some bookings may include service fees charged by providers or booking platforms. These fees will be clearly indicated before payment confirmation.

8. Cancellations & Modifications

8.1 Provider-Specific Policies

Cancellation and modification rights are determined by individual service provider policies. These vary significantly:

• Car Rentals: Cancellation policies range from free cancellation up to 24-48 hours before pickup to non-refundable bookings
• Flights: Typically governed by fare class rules; changes often incur fees
• Hotels: Vary from flexible cancellation to non-refundable rates
• Insurance: Often includes a cooling-off period; check specific policy terms
• eSIM: Digital products are typically non-refundable once delivered

8.2 Requesting Changes

To cancel or modify a booking, contact the service provider directly using the information provided in your confirmation. Glocal Austria cannot process cancellations or modifications on your behalf.

8.3 No-Show Policies

Failure to appear for a reservation or rental pickup may result in forfeiture of all fees paid, depending on provider policies.

9. Affiliate Relationships & Commissions

9.1 Affiliate Disclosure

Glocal Austria maintains affiliate partnerships with various service providers. We may earn commissions when you complete bookings through links or widgets on our platform. These relationships do not affect the prices you pay.

9.2 Editorial Independence

While we benefit from affiliate relationships, our goal is to provide comprehensive, accurate information to help you make informed decisions. We present multiple provider options where available.

10. Intellectual Property

10.1 Platform Content

All content on glocalaustria.com, including text, graphics, logos, images, and software, is the property of Glocal Austria or its content suppliers and is protected by Austrian and international copyright laws.

10.2 Permitted Use

You may view, download, and print pages from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without written permission.

10.3 Trademarks

Glocal Austria and associated logos are trademarks of our company. Service provider names and logos remain the property of their respective owners.

11. Limitation of Liability

11.1 Platform Role Limitations

As an intermediary platform, Glocal Austria is not liable for:

• Quality, safety, or legality of services provided by third parties
• Accuracy of provider descriptions or vehicle specifications
• Provider breaches of contract or failure to deliver services
• Personal injury, property damage, or losses occurring during service use
• Disputes between you and service providers
• Changes to provider terms, pricing, or availability

11.2 Information Accuracy

We make reasonable efforts to ensure information accuracy but cannot guarantee that all content is error-free, complete, or current. Service details, prices, and availability are subject to change without notice.

11.3 Technical Issues

We are not liable for technical failures, including but not limited to:

• Website downtime or accessibility issues
• Booking system errors or delays
• Data transmission problems
• Third-party widget or integration failures

11.4 Maximum Liability Cap

To the fullest extent permitted by Austrian law, our total liability for any claims arising from your use of our platform shall not exceed the commission we earned from the specific booking in question.

12. User Responsibilities

12.1 Travel Documentation

You are solely responsible for obtaining and maintaining valid travel documents, including passports, visas, and any health certificates required for travel to or within Austria.

12.2 Legal Compliance

You must comply with all applicable laws while using services booked through our platform, including Austrian traffic regulations for car rentals, customs regulations, and insurance requirements.

12.3 Provider Terms Acceptance

By completing a booking, you acknowledge that you have read, understood, and accepted the specific terms and conditions of the service provider.

13. Dispute Resolution

13.1 Direct Provider Contact

For issues with services received, contact the provider directly first. Most providers have established customer service procedures for handling complaints and disputes.

13.2 Platform Assistance

If you encounter difficulties resolving an issue with a provider, you may contact us at [email protected]. While we cannot force provider compliance, we may attempt to facilitate communication.

13.3 Governing Law

These Terms & Conditions are governed by the laws of Austria. Any disputes arising from your use of our platform shall be subject to the exclusive jurisdiction of Austrian courts in Vienna.

14. Privacy & Data Protection

14.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which forms an integral part of these terms. By using our platform, you consent to data processing as described in that policy.

14.2 GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and Austrian data protection laws. You have rights regarding your personal data, including access, correction, deletion, and portability rights.

14.3 Data Sharing

When you complete a booking, necessary personal information is shared with the relevant service provider to fulfill your reservation. This transfer is required for contract performance.

15. Changes to Terms

15.1 Modification Rights

Glocal Austria reserves the right to modify these Terms & Conditions at any time. Changes become effective immediately upon posting to our website.

15.2 Notification

Significant changes will be indicated by updating the "Last Updated" date at the top of this page. Continued use of our platform after changes constitutes acceptance of the modified terms.

15.3 User Obligation

You are responsible for regularly reviewing these terms. We recommend checking this page periodically, especially before making new bookings.

16. Account Termination

16.1 User-Initiated Termination

You may stop using our platform at any time. However, this does not affect obligations under existing bookings or provider contracts.

16.2 Platform-Initiated Termination

We reserve the right to restrict or terminate your access to our platform if you violate these terms, engage in fraudulent activity, or abuse our services.

17. Severability & Entire Agreement

17.1 Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

17.2 Entire Agreement

These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Glocal Austria regarding use of our platform.

18. Contact Information

For questions about these Terms & Conditions, please contact us:

By using Glocal Austria's platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.